Refund policy

Refund Policy
Last Updated: May 11, 2026

At Bluméa, we want you to love your purchase. If, for any reason, you're not 
satisfied, we offer a simple and hassle-free return process.

Order Cancellations
You may cancel your order within 24 hours of placing it by contacting us at 
contact@blumea.us. Please include your order number in your message.

After this period, we cannot guarantee cancellation as your order may already 
be in processing. Once your order has been dispatched, cancellation is no 
longer possible.

If your order has already shipped, you may return the item after delivery in 
accordance with this Return & Refund Policy.

30-Day Easy Returns
You have 30 days from the day you receive your order to return items.

Returns: Yes, we accept returns for defective and non-defective products
Exchanges: Yes, we accept exchanges

To be eligible for a return, items must be:
- Unused
- In their original condition
- Returned with original packaging, tags, and accessories

Our support team will assist you throughout the process.

Restocking Fee: $0 — we do not charge any restocking fees.

Return Shipping: Return shipping costs are the responsibility of the customer. 
We do not provide prepaid return labels. We recommend using a trackable 
shipping method to ensure your return is received safely. Bluméa is not 
responsible for lost or missing return packages.

Return Policy Overview
- Return Window: 30 days from the day you receive your order
- Condition: Items must be unused and in original condition with all 
  packaging, tags, and accessories
- Easy Returns: Our support team will guide you through the process
- Restocking Fee: None
- Return Method: By mail

Return Costs

Defective or Incorrect Products
There is no cost to the customer if the product:
- Is incorrect
- Is damaged by the carrier
- Is defective in any way

Customer Remorse (Change of Mind)
The customer is responsible for the actual return shipping cost if:
- The wrong item was ordered
- The item does not fit
- The item is no longer wanted

Original shipping costs are non-refundable.

How to Return an Item

1. Contact Us
Email contact@blumea.us with your order number and the reason for the return.

2. Pack Your Item
Repack the item securely in its original packaging, including all accessories, 
tags, and documents.

3. Send It Back
Ship your return using the instructions provided in your return authorization 
email. You may use the carrier or shipping method recommended in that email.

Refund Process
Inspection: Once we receive your return, we will inspect the item to ensure 
it meets our return criteria.

Refund Timing: After approval, your refund will be processed. Please allow up 
to 7 business days for the refund to be initiated to your original payment 
method, depending on your bank or payment provider.

Exchanges
We accept exchanges. If you would like to exchange your item for a different 
size, color, or product, please contact us at contact@blumea.us and we will 
assist you with a quick exchange.

Order Not Delivered
If your order has not arrived within the expected delivery window, please 
contact us at contact@blumea.us with your order number. We will investigate 
the situation with the carrier. If the package is confirmed lost, we will 
issue a full refund to your original payment method or send a replacement at 
no additional cost to you.

Non-Returnable Items
For hygiene and safety reasons, some items are not eligible for return. These 
products will be clearly marked as non-returnable on their product pages.

Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time. Any 
changes will be reflected on this page with a revised Last Updated date. We 
encourage you to review this policy periodically. Continued use of our 
website following any changes constitutes your acceptance of the updated 
policy.

Questions?
Visit our FAQs page or contact our customer service team for assistance.

Contact Us
Store Name: Bluméa
Address: 3000 S Hulen Street, Suite 124-975, Fort Worth, TX 76109, United 
States of America
Email: contact@blumea.us
Phone: (682) 325-7909

Customer Service Hours:
Monday–Friday, 9:00 AM – 5:00 PM (CT)

Response Time:
We aim to reply within 1–2 business days.